Privacy Policy

1. Introduction & Overview

At bestgame, managed by Cosmo Fame Limited, respecting and safeguarding the personal privacy of our users is a fundamental commitment. This Privacy Policy details our comprehensive practices regarding the collection, storage, processing, transfer, and protection of personal information.

Our services are specifically configured for users residing in Spain and the European Union, operating in strict compliance with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679).

2. Categories of Data We Collect

We process personal data necessary for account functioning, platform security, and user experience customization:

• Account & Registration Details: Username, email address, preferred language setting (English or Spanish), country of residence, and squad preferences.
• Technical Log & Device Data: IP address, device hardware model, operating system version, browser user-agent string, and time-stamped access records.
• Gameplay & Interaction Analytics: Virtual squad selections, transfer histories, league memberships, captain choices, and widget preferences.
• Support & Correspondence Data: Messages, feedback inquiries, or security reports submitted through our contact form or support email.

3. Legal Basis for Processing Under GDPR

We process personal data exclusively under authorized legal bases specified under Article 6 of the GDPR:

• Performance of Contract (Art. 6(1)(b)): Necessary to create your account, manage fantasy squad rankings, calculate matchday points, and deliver core gameplay.
• Legitimate Interests (Art. 6(1)(f)): Necessary to protect platform integrity, prevent automated bot abuse, enforce anti-cheat guidelines, and optimize performance.
• User Consent (Art. 6(1)(a)): Applicable when storing optional preference cookies or sending operational service updates.

4. Data Storage, Retention & Security Safeguards

Cosmo Fame Limited implements enterprise-grade technical and organizational security measures—including TLS 1.3 encryption, secure cloud database hosting, and regular vulnerability audits—to guard against unauthorized access.

Personal data is retained only for the duration necessary to fulfill active account services or comply with legal audit obligations.

5. International Data Transfers

As Cosmo Fame Limited is headquartered in Hong Kong, personal data may be processed across secure international cloud servers with European Commission approved standard contractual clauses.

6. Your Statutory Rights Under GDPR

Users in Spain and the EU possess enforceable data protection rights including Access, Rectification, Erasure, Restriction, Portability, and Objection.

7. Protection of Minors

bestgame is strictly designed for individuals who are at least 18 years of age. We do not knowingly collect personal data from minors.

8. Contact Information

For any inquiries or formal requests regarding this Privacy Policy, please contact support@bestgame.my.